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Audiobook distributors should provide call centers with copies of recently released titles. That way, when I call, I win because I get to hear the beginning of a new novel, the operator wins because by the time it's my turn I forgot what I wanted to complain about, and hurriedly hang up to buy that audiobook,
and the distributor wins by selling me the trilogy, plus a mug.
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[+] Would create a whole new, better and more
interesting form of on-hold rage. |
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(If you offered a complex choice of genres, authors,
etc., via a phone tree, you could occupy several
minutes of waiting time that way. Possibly also
induce some people who became absorbed in the
audiobook, or the phone tree to trade places with
someone more impatient, further down the queue) |
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The only way this would not infuriate me beyond words (a
feat of Hurculean proportion) is if the readings were short
excerpts, and the title and author of the books were
identified both at the beginning and end of each. |
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This would work best if it were possible to register your caller ID with a website and select a specific audiobook. |
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When you call somewhere that subscribes to Your Book On Hold, the system queries the central database. If your number matches, it plays your chosen audiobook from just before the place you left off - even if that was with another company. |
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"Good morning from <Big Uncaring Corporation>, how may I help you ?" |
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"Put me back on hold RIGHT NOW, I need to find out what happens to Ron and Hermionie/Mr Rochester/Frodo and Sam/Prince Kugarin." |
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