h a l f b a k e r yThis ain't rocket surgery.
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Call centers are such a waste of many
people's time because you have to be on
hold. Create a call center that, for a fee
(depending on how long waited), will call the
call center for you, and begin giving initial
information until they get an actual operator
or to where the customer wants
to get to in
the phone call. When they get an operator or
to the right menu, they call the person and
the person can immediately speak to the
operator or use the appropriate menu, and
then be billed later.
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And why wouldn't this call center put you on hold as well? |
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It defeats their purpose, so THEY would
just give you a busy signal.
Call back, don't be put on hold. Maybe
you can apply online. and they would call
YOU!
I just found out another way for call
centers to make money: sell advertsing
space for people on hold! so while they are
waiting for service, they can be sold on
toilet paper. |
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I know, I know... this was my anti-idea-
idea. It was very much in the wrong place.
But hey, it's all about money in the end. If
you know that it's not music but product
advertisements when you are on hold, you
will be more sickened and more likely to
use this call center call center service.
Somebody has to put up with their crap..
does it have to be you? |
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Maybe, for a couple of bucks, the call
center will call you back instead of
puting you on hold. Just hope that the
wait isn't "2 minutes and 20 seconds" or
some oddly short time to be put on
hold. |
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Maybe the call centers and the call
center call centers can collaborate and
find ways to "encourage" us to spend
money for call-back services... |
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Or maybe just scrap this idea and have
the call centers charge a premium to
call you back with an actual operator on
the line. Yeah, I like this better. |
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just buy a phone with a hold option so when your done holding for them put them on hold! HA! |
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I've been put on hold by a house phone before and it's waaaaay worse than the call centers. at least the call centers give you music and not different pitched bings! |
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It's copyright infringement to use "on hold"
songs without permission. |
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The idea was to make the "on hold"
experience as horrible as possible so that
people are more encouraged to pay a
premium to be called back. |
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