Webphone service will be a new app that has a search engine on
top leading you to the company/bank/utility service of your
choice. Rather than dialing to their IVR you can reach the
online
service which is the first part of your contact, and gives you
fast
info as well with no wait. the webphone-service
replaces the
original website with easy navigation divided according to the
virtual IVR set up by the webphone-service staff and is highly
responsive. A link to the original website rather than contacting
the phone service is also available.
Say, or key in: "Bank opening time" and it interacts with you
remembering which bank(s) you have accounts with and asks:
Do
you wish to know your local branch hours? press 1 or say
"yes"...
If the info is readily available it connects you with a service
person. If not it connects to the actual IVR automatically
dialing
in all the required digits and telling you how long you are
expected to wait. When they finally answer, you get called
back
by the Webphone-Service, while the answering party is told in
your voice (message) what the problem is. The answering
person's
name is stored in the Webphone Service, and for a small extra
fee
so will the conversation itself and a trancription of it.