Consumer License

In my highschool all students were required to pass a mandatory "consumer education" test before graduation to demonstrate that we knew how to do basic life-skills things like balance a checkbook or understand how interest is charged on a loan. This program should be extended to include skills in retail and consumer transactions - people should be required to know how goods get to stores, for example, and what each person in the customer service/retail heirarchy can and can't do to help a customer. Upon turning 18, people would be issued a "Consumer in Good Standing" license, which could be tied to credit or debit card #'s for tracking. When a customer is courteous, a good tipper, a repeat buyer, etc, a retailer can bump up their consumer rating. Customers who are rude, who throw fits in stores, who harass retail employees to do things that are clearly out of their power (when I worked at a bookstore, I can't tell you how many times people blamed me personally when their special orders went on backorder and were late.) would receive negative feedback on their Consumer License. If people received excessive negative feedback, they could be charged extra money for purchases for the man-hours they will inevitably waste in having their wants fulfilled. Customers with very positive ratings could be elegible for discounts, or certain other priviliages, like having your help desk call forwarded to the tech support person who actually has working knowledge of the system in question, or having your customer service call forwarded to a manager who has the authority to actually resolve your claim directly.