Customer Care Call Back

When a cell phone breaks you have to call customer care from a land-line, to deal with it. The age-old trouble with land-lines is that you're tethered to the wall. And even if you've got a cordless phone you've got to carry it around with one hand (or a crick in the neck) as you try to find ways to pass the time. When you call a "Customer Care" line, the order of calls recieved should be registered and as representatives become free, they'll just call the next number on the list. If they could some how estimate the time lapse you could take a shower or run to the store. This is an improvement on "leaving a message" because it's fewer steps and there isn't any point in "leaving a message" about the "nature of problem" with a gaint corporation because there are a limited number of solutions offered to a myriad of problems.