when2call

When you call the doctor, your insurance company, or any service provider that has a long waiting list on the phone, and you can't get through, that is when when2call comes in handy.

Instead of just getting a lame SMS with your appointment details, it knows who you placed a call for and how important that call is for you. If it's your doctor, obviously you arent calling just to discuss the weather, and the incoming SMS following your call about your number in line is not just spam. It knows what info you'll be needing to give the office, (when calling the Holocaust Survivor unit for your old aunt, you'll need her official name, her residence ID, her country and date of birth, and which department you need to talk with) so that when the phonecall finally comes through it shows you and reminds you of all the necessary information.

Integrated into the company's IVR it knows who is on the queue and thus can calculate how long it should actually take till your turn comes up.

Through a When2Call API dedicated web service in each company that provides phone services, they can supply real-time information, calculating which day and what time is the best to call your doctor, insurance company, etc. It can schedule calls for the future, reminding you and the service provider in advance.

This will change the whole phone experience for smaller companies that cannot give immediate service due to a lack of resources, or for larger companies that cannot provide immediate service due to enormous demand.