h a l f b a k e r yThis ain't rocket surgery.
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checkout timer
to enable a fast lane for shoppers who checkout faster than usual | |
Every time a cashier finishes ringing up a customer's purchases, the
cashier hits a button which starts a timer, and it doesn't stop timing
until that customer walks away. The time is uploaded to the
customer's loyalty card account, which maintains a running average.
After reaching a sufficient
number
of checkouts, say 5, the average
is tallied and if it's below a certain time, that customer gains access
to the fastlane checkout queue, where only other customers with
speedy average checkout times are allowed. Perhaps a facial
recognition system would help keep people from trying to sneak in.
The idea is not to punish those who are slower than average, but to reward those who are faster.
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Behold ! Immediate bestowment of farinaceous substances.
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// facial recognition system //
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... and big blokes with scars, dark glasses and extending batons to "re-educate" offenders round the back of the store, by the waste bins. One tooth per offence, when no more teeth remain, start smashing fingers. |
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Well yes, but we prefer to let them make their own introduction. |
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But how can you go faster then the cashier can bleep your items? |
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Zeno, that's why the first sentence states that the timer doesn't
start until the cashier is *finished* bleeping your items. From the
time you
are told how much you must pay until the time you have
finished paying, stopped telling the cashier your life story as
you dug for loose change in your cargo pockets, and walked
away. This is
what you can control. I'm also considering an online survey that
can be taken when you get home, so overly chatty cashiers and
slow trainees can
be reassigned to non-fastlane checkouts. |
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Sorry, missed that part. You get my bun now. |
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(-) I sympathize with the impatient, but I'd prefer a world where the money that could buy face-recognition lane guard systems is instead used to hire more cashiers. That way, everybody benefits, not just fast people. |
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I like the idea behind the idea, if you know what I mean: give customers some reward for their own efficiency. |
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The "carrot and stick" approach has merit. If they're slow, throw carrots at them. If they're still slow, hit them with a stick.
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Legislation to prohibit "Attempting to turn a simple purchase into a social interaction" should be brought in as a matter of urgency. |
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Jutta, to implement the "more cashiers" method of dealing with
the problem would mean buying more registers and installing
more checkout stations for the cashiers to operate. This is a
vastly more expensive (thus less likely to happen) solution than
a single security camera at the fastlane
wired to the store's existing camera monitoring sytem. All it
would require is the facial recognition software to install on the
existing computer. If stores thought hiring more cashiers was
cost-effective, they would do it. |
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// hiring more cashiers was cost-effective //
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Actually, "If stores thought hiring more cashiers would make them more money, they would do it." |
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Most often, the stores I frequent have 10-15 lanes and only 2 cashiers actually working. More cashiers would be good, but I also like the reward incentive here. It would get my wife out the door faster. |
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That's been my experience as well, Ray. The problem isn't the number of checkouts. |
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