h a l f b a k e r yWarm and Fussy
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When you call a company for tech support and by pass the automated options, you should be able to hang up when you're on hold and then have the phone ring when a customer service agent is available to answer your questions.
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Baked. At least three companies that we deal with at work have options for leaving a message and being called back. |
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StarChaser the Tech Support Tyger |
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We have this feature where I work. When people call in when it's busy, the phone message gives them the chance to enter their name and number and request a call back. |
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I work at a major cable ISP with a call center headquarted in San Diego. A couple weeks back we had a major outage around 10PM. Within a few minutes we had over 150 calls in the queue with an average wait time of 45 minutes or something ridiculous for that hour of the nite. People were actually queued up to be called back after midnight. Now, we are not supposed to call customers back after 9PM local time. Fortunately one of the engineers was able to configure the virtual hold software to schedule the call backs for first thing in the morning and the morning staff came in and had over 100 calls to do first thing in the morning, since we are gone from midnight to 5AM. Fun, fun... |
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