Recorded service

Last week I gave my laptop for repair and at the back of my mind I was thinking about what these guys actually do behind closed doors. If I can’t trust the person I find it hard to give them my business, but my laptop did need repair and so I was stuck. But I have the same trust issue with car repair shops where I am never really sure what those people do and if they actually work hard to solve my problem. It would be nice if after I got my car from the garage or my laptop from the repair place I got access to a website with an online stream of the repair process. As a customer I would really value this and I am sure the owner shouldn’t have anything to hide. In fact we could even have a real time web cam thingie.... just like in child care. I know this seems like a big deal but I consider my laptop very valuable and such a service could put me at ease. It could also be a way companies differentiate themselves.