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Drive-through fast food communication systems are of notoriously poor quality. Vocal enthusiasm among employees is similarly low. Both problems can be solved with a computerized soundboard in lieu of a monotone chant.
When a customer pulls up, they are greeted with a cheery recorded "Hi! Welcome
to out restaurant! What would you like to eat today?". As they place their order, the employee presses the corresponding buttons as usual. Once complete, the computer reads back the order clearly, along with the price.
Also on the soundboard are the answers to common questions, such as specials or hours. Of course, a microphone will still be available for yelling at pranksters and such.
All the voices are professionally recorded, and compiled to sound natural. A restaurant chain could employ a dozen or so voice actors for different regional dialects. Employees could even record their own voice during training, eliminating the discrepancy when regular communication is required.
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But a human is still needed to record the order. Speech recognition software is still far too lousy to rely on. I suppose they could outsource the listening to India... |
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[+] pretty obvious really... too obvious perhaps... |
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My local McDonalds has a looping "greeting" message that plays when nobody is talking. The actual ordering process is handled by an employee. This seems like a happy medium. |
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Makes sense but suggests an automated checkout, which in turn suggests no
job for the employee concerned, or at least fewer jobs, and the trouble with
that is you then get to wondering what the point of employing anyone is. Why
don't we just all go on the dole, remove the stigma and have robots run
everything? I've been wondering about this ever since i was small. |
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//Speech recognition software is still far too lousy to rely on// |
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So why not move the order point input screen out to the customer side? No need for the order taker at all. |
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> Drive up to the order point
> Touch lots of buttons to place your order
> Swipe your credit or debit card to make payment
> Drive on to the pick-up point
> Collect your almost complete order
> Complain about missing items |
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//So why not move the order point input screen out to the customer side?// |
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Apparently you've never seen my grandmother try to use a self checkout register. You'll have cars backed up around the block. |
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This whole concept distresses me. |
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[Aq_Bi] Grampa's inability to cope with the telephone was a
problem, once, too. Time, and mortality, tend to solve such
problems. But I hope your grandmother continues holding
up the checkout line for many happy, healthy years to come. |
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