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In an impossibly rediculous line at Starbucks at 8:55 this morning,
while enjoying all sorts of line cutters, passive aggressive un-
caffeinated behavior, screaming baristas, and jolly Christmas music,
I was thinking it would be nice to have a record of some of this
subtle but telling behavior.
It would be a job for psychologists to go
over morning after morning of line videos, working out what kind of
music- environment - etc makes people happy/ spend money etc,
and Starbucks would probably pay for this kind of info.
And while we're at pipe dreaming, why don't we throw MacDonalds in
the mix too. Although I have sworn off MacDonalds because of their
line fiascos, I would gladly submit myself once again if I knew I were
contributing to the psychological analysis of line offenders.
Site that collects for analysis, Videos of the worst Starbucks and
MacDonalds line fiascos.
[link]
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Analysis of customers' behavior have several widely known
branches of study and even schools of thought. These
include microeconomics, on-site marketing, and consumer
sociology. |
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